Oasis Advanced Wellness Company Return Policy
Most natural health products/supplements have a cumulative effect, and therefore, it is unrealistic to expect immediate results. Please allow sufficient time for the product to achieve the desired effect. We order products fresh from the manufacturer weekly or bi-monthly. Because we believe fresh products work best, our product return period is not as long as many vitamin companies. After all, who wants to receive a product that has been in another person’s possession for 60 or 90+ days or even a year! Most of our products have expiration dates that are less than 1-2 years. This is because the product contains no chemical preservatives and should be used as soon as possible after purchase. If you have questions about a recently purchased product, we invite you to use our CONTACT US form or call us at 832.295.0560.
“It is our sincere desire that your experience
with OAWHealth be a pleasant one.”
What products are returnable?
- The OAW company policy is simple: If you are not 100% satisfied with an Oasis Advanced Wellness, Oasis Serene Botanicals, or Drucker Labs brand product, we will give you a full refund – opened or unopened.
- We happily take back all other unopened items (safety wrap intact) within 30 days of purchase for a full refund minus any shipping fees.
What is the time limit for product returns?
- OAWHealth is happy to provide a no-questions-asked 30 days from purchase date Refund Policy.
- We only accept returns that arrive in our office within 30 days from the date you placed your order; if 30 days have gone by since your purchase or your order will not arrive within the 30-day refund policy; unfortunately, we are unable to offer you a refund or exchange. No exceptions. Please note that we are closed on weekends and holidays.
What is the Shipping Return Address?
Oasis Advanced Wellness
ATTN: RETURNS RMA# (place your RA# here)
3091 College Park Drive
The Woodlands, Texas 77384
How do I return a product?
- Return Authorization Number – Please email us from the Contact Us page and ask for a RA Number to place on the outside of your product return box. Since we must have proof of your request, RA numbers are not given out over the phone. Please allow up to 24 hours to receive your RA# by email.
- OAW does not accept returns that do not have a current and complete OAW RA# displayed boldly on the outside label. Packages that have expired RA#’s will be refused and sent back to the customer.
- Return all remaining or unused portions of the product(s), including any unopened bottles you may have purchased.
- Include a copy of the original invoice (proof of purchase) mailed to your email address at the time of purchase, or a copy of the OAW Packing Slip included in your shipment. We are unable to process a refund without a copy of the original invoice (proof of purchase) or a copy of the OAW Packing Slip.
- Product returns must be received in the OAW offices during OAW normal business hours within 30 days from the purchase date. We are closed and unable to receive maile on weekends and most holidays. We are not responsible for incorrectly addressed returns, carrier delivery errors, delays because of a holiday, or returns that do not reach our office within the 30-day limit. We highly suggest that returned products be sent with delivery confirmation.
- Refunds are processed within 5 business days (excluding holidays).
- For returns of 3 or more of the same product, a 20% restocking fee will apply.
- Shipments sent back to us because they are refused by the customer (for any reason), marked RETURN TO SENDER, and/or do not include an OAW RA# displayed boldly on the outside of the package will be refused.
What shipping method do I use for returns?
Please use the United States Postal Service (USPS) with delivery confirmation for all returns. Please do not use UPS for return packages.
How long does it take to refund my credit card for my return?
Refunds for the purchase prices (less shipping) are processed within 5 business days of receipt of the returned product (not including holidays & weekends). Please allow your credit card company 3-10 business days to post the credit to your statement.
Please pack return products securely. We are not responsible for product returns that arrive damaged because of inadequate packing.
What products are Non-Refundable/Non-Returnable?
- Product(s) returned without a valid & complete Return Authorization (RA) number written clearly on the outside of the box.
- Product(s) that reach our office after 30 days from the original purchase date.
- Product(s) returned without a copy of the original invoice (proof of purchase) or packing slip.
- Shipping costs are not refundable, and the customer is responsible for the cost of return shipping.
- Packages not accepted by the customer and/or marked RETURN TO SENDER/REFUSED.
We do not accept returns for International orders since it is unlikely that the package will fulfill the return requirement of 30 days from the purchase date.